Privacy
Privacy Policy
Effective October 2026
VetAnswering is an AI phone answering and appointment booking service for independent veterinary clinics. This policy explains, in plain language, what information we collect, why, and what we do with it.
What we collect through this website
If you contact us — through the form on this site or by email — we collect the details you give us: your clinic's name, your name, your work email, your clinic's phone number, and anything you write in the notes field. We use those details only to reply to you and, if you become a client, to set up and run your service.
What we handle through the phone service
When a clinic uses VetAnswering, we answer its phones on the clinic's behalf. In the course of those calls we handle:
- the caller's name and callback number;
- their pet's name and basic details (such as species and breed);
- the reason for the call, appointment details, messages, and prescription refill requests;
- a recording of the call and a written summary of it.
We handle this information for the clinic the caller contacted. The summary of every call is delivered to that clinic's staff so they can follow up.
Calls are recorded — and callers are told
Calls answered by VetAnswering are recorded. The greeting at the start of every call tells the caller that they are speaking with a virtual assistant and that the call may be recorded. No one is recorded without that disclosure.
What we never do
- We never sell personal information — not yours, not your clients', not anyone's. We do not share it for advertising.
- We do not give medical advice. The assistant never comments on symptoms, medications, or dosages. Requests like those are passed to the clinic's staff as messages.
- We are not an emergency service. Callers describing an emergency are directed to the clinic's chosen emergency partner right away.
Who information is shared with
Call information goes to the clinic the caller contacted — that is the point of the service. To run the service, we also rely on service providers (for example, telephony and AI providers that carry and process the calls) that process information on our behalf. We do not share personal information with anyone else, except where the law requires it.
How long we keep it
Recordings and summaries are retained for the clinic's account and deleted on request. If a clinic ends its service, or a caller asks through their clinic, we will delete the associated recordings and summaries.
Your choices
If you are a clinic client, you can ask us at any time what information we hold for your account, and ask us to correct or delete it. If you called a clinic that uses VetAnswering, you can make the same requests through that clinic, or contact us directly and we will work with the clinic to honor them.
Changes to this policy
If we change this policy, we will post the updated version on this page and update the effective date above. Significant changes will be flagged to clinic clients by email.
Contact
Questions about this policy or your information: email help@vetanswering.com.